What is SPARSH portal for pension services?

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The Ministry of Defence is implementing a system for Pension Administration (RAKSHA) (SPARSH) for meeting the pension sanction and disbursement requirements for the Armed Forces viz. Army, Navy, Air Force, and Defence Civilians.

About SPARSH PORTAL

  • The Defence Pensioner will be given a completely transparent view of his pension account through a platform that will capture and maintain a complete history of events and entitlements the pensioner right from the date of commencement of pension to the date of cessation of pension due to his/her last eligible beneficiary.
  • The Defence Accounts Department will administer this system through the Principal Controller of Defence Accounts (Pensions), Prayagraj and shall cater to all three Services and allied organisations.
  • The system would cater to all activities of the pension cycle namely:
    • Initiation and Sanction
    • Disbursement
    • Revision
    • Service and Grievance Request Management

How does it function?

  • A person whose pension is due is onboarded on the portal at the time of processing of his pension claim. The Pensioner is allotted a unique account number once his digitized audited pension claim is ready for forwarding to the Principal Controller of Defence Accounts (Pensions) for the issue of Pension Payment Order. The Pensioner is informed of this account number on the mobile number/email address furnished by him at the time of furnishing his pension claim which he can use to onboard on this portal.
  • Once the Service Record Holder and the corresponding Pay Accounts Office prepare the pension claim it is made available to the pensioner on the portal for verification. This process is called Pensioner Data Verification (PDV). PDV ensures that the pensioner has the final say with respect to the information furnished to the Pension Sanction Authority.
  • The Portal also enables the pensioner to furnish the requisite declarations/ nominations/requests for commutation.
  • The portal also provides the option to the pensioner to use enabled services for quicker processing of his requests and signing of declarations making his experience a truly paperless and hassle-free one.

Services offered by SPARSH PORTAL

1. Pre Retirement

1.1. Pensioner Data Verification (Verify Pension Claim)

  • The audited claim data is made available in SPARSH Pensioner Portal to facilitate the pensioner to scrutinize his claim before processing of pension. This process is called pensioner data verification (PDV).
  • The pensioner will be provided the login credentials on the mobile number and email id captured by the initiating agency.
  • Using the system provided login credentials, the pensioner will be able to log on to the SPARSH Pensioner Portal for initiating the verification of data.

1.2. Track Pension Claim

2. Post Retirement

2.1 Profile

  • View Pensioner Profile
  • Update Pensioner Profile
  • Update Family/Dependent Details

2.2 Pension

  • View Entitlements
  • Pension Slips
  • Income Tax

2.3 Identification

  • Digital Life Certificate
  • Manual Life Certificate
  • Declarations

2.4 For Family

  • Report Event
  • Death
  • Missing
  • Conviction
  • Initiate Family Pension

2.5 Grievance

  • Raise Grievance
  • Escalate Grievance

2.6 Track

  • Track Service Request
  • Track Grievance
  • Track Migration Status

How to access the services of SPARSH PORTAL

To access the services, visit the portal https://sparsh.defencepension.gov.in/

For Help/Support contact

To view SPARSH related videos, click here

Principal Controller of Defence Accounts (Pensions),
Draupadi Ghat, Near, Sadar Bazar, Prayagraj,
Uttar Pradesh – 211014.
Helpline number – 18001805325during office hours 9:30 AM to 6:00 PM

SPARSH Seva Kendras
The SPARSH Seva Kendras are points of contacts for the pensioners to avail the services that are available through the portal . These centres will provide interface and assistance to the Pensioner in the event of non-availability to portal access. To view the list of support centres, click here. 

Pensioner Identification

My annual identification is due. How can I identify myself in SPARSH?

  • You can identify yourself using Aadhar, or provide life certificates issued by designated authorities to have the entitled pension credited to your bank account.
  • For identification using Aadhar (Digital Life Certificate): Go To: Services > Identification > Digital Life Certificate
  • For identification using Manual Life Certificate: Go To: Services > Identification > Manual Life Certificate

FAQs

How can I change or update my login password ?

  • You can update your password as applicable.
  • Go to: My Profile > Change Password, and update as applicable.

I have forgotten my login password. What should I do ?

  1. You can change your forgotten password. Click on Forgot Password on the Login Screen, and update as applicable
  2. You can call the SPARSH Helpline, provide necessary details and access using temporary password provided
  3. You can visit the nearest Service Center, provide necessary details and access using temporary password provided

Will login in portal available 24*7 hours ?

Yes. You can access the SPARSH portal anytime & anywhere

Where can I find out the list of service centres in my area ?

  • The list of active Service Centers is available on SPARSH.
  • Go To: Contact & Support > SPARSH Near You > Service Center Locator

How can I avail services through Service Center ?

  • You can visit your nearest Service Center & request for services to be availed by providing necessary identification data for verification.
  • Verify yourself using OTP sent to your Registered Mobile Number (RMN), or answer a set of Security Questions

Can I be entertained at a Service Center if I visit there without my phone ?

To avail services at a Service Center, you need to verify yourself using OTP sent to your Registered Mobile Number (RMN), or answer a set of Security Questions

Are the services provided at service centre different from pensioner’s portal ?

All services available on SPARSH can be availed via Pensioner Portal as well as Service Centers without any charges.

What are the timings of Service Centers ?

Working Hours: 9:30 AM – 6:00 PM (Monday to Friday)

What should I do if I am facing troubles while availing services on SPARSH Portal ?

  1. Check internet connection
  2. Check browser compatibility

You can alternatively reach out to us via SPARSH Helpline or visit the nearest Service Center to avail services

What should I do if an error message is displayed for ‘Services Temporary Unavailable’ while using SPARSH Portal?

  1. Check internet connection
  2. Check browser compatibility

You can alternatively reach out to us via SPARSH Helpline or visit the nearest Service Center to avail services

Pension Related Queries

How can I view my pension details? (Basic Pension, Disability Element, Gratuity, Other Entitlements etc.) ?

  • You can view your pension details in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Entitlements
  • Alternatively, you can access your PPO via My Documents > PPO

How can I view & download a copy of my monthly pension slips?

  • You can view & download your pension slip in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Pension Slip

How can I view & download a copy of my Pension Payment Order (PPO)?

  • You can view & download your pension payment order (PPO) in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Pension Slip

Where can I find the current & previous rates of DR applicable?

  • The table of Dearness Relief (DR) rates applicable till date is available on SPARSH.
  • Go To: Pension Orders & Information > Common Problems > Dearness Relief

How can I view the deduction of commutation amount from my pension?

  • You can view & download your monthly pension payments & deductions in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Pension Slip

How can I view the date of restoration of the deduction of commutation amount?

  • You can view your commutation details in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Entitlements
  • Alternatively, you can access your PPO via My Documents > PPO

What to do if I am not getting correct rate of disability element?

  • You can raise a payment related grievance for the same by logging into your SPARSH account.
  • Log in to your SPARSH account, and go to: Grievances > Payment Related > Elements of Pension

How can I view that benefit of broadbanding has been given to me?

  • You can view your pension details in SPARSH.
  • Log in to your SPARSH account, and go to: My Documents > Entitlements
  • Alternatively, you can access your PPO via My Documents > PPO

How can I view my projected tax details of the financial year?

  • You can view your pension details in SPARSH.
  • Log in to your SPARSH account, and go to: Services > Projected Tax Summary

Where can I find the latest rates of Gallantry applicable?

  • The details for Gallantry Awards along with the applicable rates till date is available on SPARSH.
  • Go To: Pension Orders & Information > Common Problems > Gallantry Awards

Where can I find the current & previous rates of Fixed Medical Allowance applicable?

  • The details for Fixed Medical Allowance (FMA) along with the applicable rates till date is available on SPARSH.
  • Go To: Pension Orders & Information > Common Problems > Fixed Medical Allowance

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